Log 7 Report Log Extract
Mon 0800
Cannot get Excel to load the spreadsheet developed at home over the weekend. Urgent as I need to prepare report for company auditors.
George, company accountant, been with organisation about a year
Problem
Check the version of excel you have and if it’s a new version then it will need to be saved in an older format. Also it could just be down to the file being corrupt.
Mon 0845
Cannot log into system Fredya.
New assistant to MD
Missing windows file or system is corrupt
Mon 1000
Cannot access orders list from new machine installed last week, cannot even find database package.
Willo, production team
Sometimes when a new machine several files may have been lost during file transfer
Tues 0845
Same problem as yesterday.
Freyda
Missing windows file or system is corrupt
Tues 1300
Mouse keeps jumping then screen locks out, trying to print out college assignment finished at home last night, screen displays message ‘Gotcha’.
Jules, receptionist
Most probably you have the gotcha virus or you may just have to update your drivers
Wed 1630
Keep getting message ‘Normal.dot cannot be saved’ when using the templates on the wordprocessor.
Fredya (her CV says she really does have some IT skills)
Normal .dot is a Microsoft template so it will not allow you to override it so rename the file then you will be able to save your file
Thur 0900
Got new piece of design software that needs installing on machine and making compatible with printer.
Willo
After the software has been installed look for drivers for the right drivers for your system
Thur 1530
Went to check orders list and screen went ‘pop’ with a nasty smell.
Sunil, production assistant
Your monitor may be faulty and chemicals have possibly leaked causing the nasty smell
Fri 1600
Need access to documents stored on Fredya’s machine but her machine won’t get past boot up stage.
Mr Magic, the boss
Your hard drive may be corrupt and data required to load the operating system from the hard drive is possibly also corrupt so you will need to rebuild the machine and reinstall all software and hard that you have backed up.
